We will update this policy from time to time where necessary to reflect changes in applicable laws or in our privacy compliance practices. The latest version of this policy will always be available on our website.
Vehicle Solutions Australia is committed to protecting the privacy of all individuals and organisations that we receive information from. We want to provide a safe and secure service to all who come in contact with us. We will take every step possible to ensure that your personal information will remain private unless otherwise agreed. Information that you have agreed to share will only be used for the purpose for which it was supplied.
The following statements, polices and information cover;
We collect personal information directly from you, from other people and from organisations that utilise our online services.
We collect personal information when you:
While we are required to collect some types of personal information to meet our legal obligations, we do attempt to keep our collection of your personal information to what is necessary to offer you the products and services you require.
Depending on the products and services, or the type of interaction your have with a member of our staff or a third party provider of our products and services, we may collect the following types of personal information:
We are very careful about how we use your information in order to deliver all of our services. We also use your information for other reasons, such as to better understand you, your needs, and to let you know about other products and services that may maximise the benefits of all services we provide. For example we may use your information within the leasing/finance application to assist you in finding a vehicle at a better price, which will assist in reducing the cost of the finance and maximising your overall benefit. There are different reasons for using your information within our business including our related parties;
Offering and delivering our products and services including:
We use your information to manage our services, online platforms and third party relationships including to:
We use your information to manage our legal responsibilities, including our regulatory obligations, which include the need to:
We use your information to monitor and detect internet security issues or unauthorised access to our online platforms through;
We use your information for direct marketing of our products and services. This includes;
We share your personal data with third parties that can verify the information you have provided when applying for one of our products and services, this includes;
We may share information with Authorised third parties where you have authorised us to do so or where we are legally required. They include:
We will never knowingly send your information overseas unless;
If we do this, we make sure there are appropriate privacy, data handling and security arrangements in place to protect your information.
Our staff are trained in how to keep your information safe and secure. We use secure systems and buildings to hold your information. We will only keep your information for as long as required. When we no longer need information, we take reasonable steps to destroy or de-identify it.
We store your hard copy and electronic records in a secure office or through trusted third parties cloud based data storage. We use a range of physical, electronic and other security measures to protect the security, confidentiality and integrity of your personal data.
A data breach happens when personal information is accessed, disclosed without authorisation or is lost. Under the Notifiable Data Breaches scheme, you must be told if a data breach is likely to cause you serious harm.
What is a Notifiable Data Breach
We will also report this breach to the Office of the Australian Information Commissioner .
If the data breach is not likely to result in serious harm, we will make a decision in consultation with our IT team, Privacy Manager and company Directors to decide if we need to disclose the minor/non-harmful breach to you.
We may tell you about a data breach in an email, text message or phone call. The notification should include:
If we are not able to contact everyone, we will put the data breach notification on our website. We will also take measures to promote this data breach notification, through our social media, news articles and partnership marketing/advertisements.
IMPORTANT – If you think that a data breach may have affected your personal information and you think it may have been through the use of one of our products and services, please contact us as soon as possible (refer to our contact details below). Please provide us with as much detail as possible including the types of types of information your believe may have been accessed.
You can contact us at any stage to ask to view your personal information/data. If your information isn’t correct or needs updating, you can send us a written request via email to our privacy officer on admin@vehiclesolutions.com.au to update/correct the information. Your request will be completed as soon as possible and we will advise you once the updates or corrections are processed.
We may also store information about you by using cookies. Cookies are files which are sent by us to your computer or mobile device, which we can access when you visit our site in future. We do this to understand how users interact with our site to ensure we always have the best user experience.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. You always have the option to change your user settings to block cookies from our website.
Please note that by deleting or blocking future cookies you may not be able to access certain areas or features of our site.
If you have a concern or complaint about how we have collected, handled or used your personal information, please contact us on the details below immediately and we will do our best to rectify the issue.
Vehicle Solutions Australia Privacy Officer can be contacted at;
1300 990 880 – 9am to 5pm Adelaide Time or email admin@vehiclesolutions.com.au
If you’re not satisfied with how we handled your complaint, you can lodge a dispute through the Australian Financial Complaints Authority (AFCA), our external dispute resolution provider.
AFCA provides consumers and small businesses with fair, free and independent dispute resolution for financial complaints.
Australian Financial Complaints Authority
Visit: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
You can also contact the Office of the Australian Information Commissioner if your complaint is about your privacy or how we handled your credit information.
Office of the Australian Information Commissioner
Visit: oaic.gov.au
Email: enquiries@oaic.gov.au
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001
For information on your rights and our responsibility in collecting and using your personal information please read;
We will update this policy from time to time where necessary to reflect changes in applicable laws or in our privacy compliance practices. The latest version of this policy will always be available on our website.
Our success is simple. Get the best new car price that leads to the lowest lease payment. Provide exactly the information a customer wants, in a simple, plain English format. Then save our clients as much money as possible.